Privacy Policy

Effective Date: May 5th, 2026
Last Updated: May 5th, 2026

1. Introduction

O-Spray (“we,” “us,” or “our”) is committed to protecting your privacy and handling your personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our website, purchase or use our medical device, or communicate with us.

By using our services, you consent to the practices described in this Privacy Policy.

2. What Information We Collect

We may collect the following types of personal information:

a. Identification & Contact Information

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

b. Transaction Information

  • Purchase history

  • Payment details (processed securely by third-party payment providers; we do not store full payment card details)

c. Health-Related Information
As O-Spray is a medical device, you may choose to provide limited health-related information (e.g., product feedback, support inquiries, or usage details). This information is:

  • Collected only with your knowledge and consent

  • Limited to what is necessary for support, safety, or regulatory purposes

d. Technical & Website Usage Information

  • IP address

  • Browser and device type

  • Pages visited and interaction data (via cookies and analytics tools)

3. How We Use Your Information

We use your personal information for the following purposes:

  • To process and fulfill orders

  • To provide customer service and product support

  • To communicate important updates, including product or safety information

  • To improve our products, services, and website experience

  • To comply with legal, regulatory, and medical device obligations in Canada

  • To send marketing communications (only with your consent, where required)

4. Consent

Under Personal Information Protection and Electronic Documents Act (PIPEDA), we obtain your consent to collect, use, or disclose your personal information, except where otherwise permitted or required by law.

You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us (see Section 11).

5. How We Share Information

We do not sell your personal information.

We may share your information with:

  • Service Providers (e.g., payment processors, shipping partners, marketing platforms)

  • Regulatory Authorities, including Health Canada, where required for medical device compliance, safety monitoring, or reporting

  • Legal Authorities when required by law or to protect our legal rights

All third parties are required to safeguard your information and use it only for the purposes specified.

6. Data Storage and Transfers

Your personal information may be stored or processed in Canada or in other jurisdictions where our service providers operate (such as the United States).

When information is transferred outside of Canada, it may be subject to the laws of those jurisdictions. We take reasonable steps to ensure your information remains protected.

7. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your personal information against loss, theft, unauthorized access, disclosure, or misuse.

While we take reasonable precautions, no method of transmission over the internet is completely secure.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Improve website functionality and performance

  • Understand user behavior

  • Personalize your experience

You can manage or disable cookies through your browser settings.

9. Your Rights

Subject to applicable law, you have the right to:

  • Request access to your personal information

  • Request corrections to inaccurate or incomplete data

  • Withdraw consent to the use of your information

  • File a complaint regarding our privacy practices

We will respond to requests within a reasonable timeframe as required under Personal Information Protection and Electronic Documents Act (PIPEDA).

10. Retention of Information

We retain personal information only as long as necessary to:

  • Fulfill the purposes outlined in this policy

  • Meet legal, regulatory, and medical device record-keeping requirements

11. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or your personal information, please contact:

O-Spray
Email: support@o-spray.com

You also have the right to contact the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Updates will be posted on this page with a revised effective date.